Estate Agents - huh? What are they good for?

Really, though. All they have to do is pass on messages. It's not like it's difficult. Just a letter like this:

Dear Solicitor,
Susi and Ben want to buy a house. Mr & Mrs Vendor have agreed the price of £XXX,XXX. The address is 1, Nice Street, Littletown, Sussex. Please proceed with your painfully expensive soliciting work so we can get this over with and all get on with our lives.
Best,
Estate Agent.

Does that really take over a week to do? Does it?

We had some junk mail through yesterday from the Brighton branch of the same agents (Fox & Sons). "We'll change the way you view estate agents!" it said. Yeah.